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At a time when retailers are gearing up for the holiday season, a port strike at the United States’ East and Gulf Coast ports interrupted cargo flow last week. After only three days, the strike came to an end, with likely only limited damage to America’s economy.

When you think about sustainability, the first things that probably come to mind are solar panels and recyclable containers. And while these work great to help to reduce your carbon footprint, many companies are beginning to think outside the box, finding innovative new ways to be more sustainable. 

Traditionally, customer loyalty was built through consistent quality and brand trust. Today, however, it's about convenience, personalization and immediate engagement. Offering exceptional mobile experiences built on those key drivers is vital to customer retention.

Imports of U.S. container cargo in August jumped 12.9% from a year ago as a summer volume surge delayed cargo at major ports. A potential strike also threatens to disrupt supply chains at a scale not seen in years, with the power to delay shipments, drain inventory and spike costs — all at a time when consumers expect seamless service.

Transportation and fleet management solutions provider Ryder System, Inc. released its 10th annual e-commerce consumer study. The 2024 study, “The Influence of Omnichannel Excellence on Consumer Behavior,” reveals key factors influencing purchasing decisions, customer loyalty and retention as consumers reintegrate physical stores into their shopping journeys.

Customer loyalty is an integral part of every retail brand. It’s what keeps your name relevant and shoppers coming back for more. Whether you’re looking to build a loyal customer base from scratch or are just looking for a few tips to strengthen your existing one, here is some insight from retail experts on what exactly shoppers are looking for from retailers today that will keep them coming back. 

Early Halloween shopping is on the rise, with 47% of survey participants beginning their shopping before October, according to the National Retail Federation’s annual survey. Total Halloween spending is expected to reach $11.6 billion, after last year’s record-setting $12.2 billion.

Retail sales increased again in August as consumer demand and easing inflation overcame slower job growth. Total retail sales were up 0.45% seasonally adjusted month over month and up 2.11% unadjusted year over year in August.

TOTE's platform allows customers to select items on a brand's website and have them waiting in a fitting room to try on in-store. Online-only retailers can also leverage the platform to book virtual styling sessions or to send shoppers to their stockists’ locations.

Manufacturing overseas is becoming increasingly complicated. Between higher shipping costs, longer wait times and an increased risk of problems arising with the shipments, more companies are turning to manufacturing nearshoring.