There’s only one boss: the customer.
That was the philosophy of legendary entrepreneur Sam Walton, who founded both the Walmart and Sam’s Club retail chains. Walton’s customer-centric approach to business is something he passed along to everyone who worked for him, and it’s a motto that Roger Gildehaus (pictured atop, second from left) took to heart during his 26 years as a Walmart employee. In fact, Gildehaus credits Walton and his Walmart education with giving him the knowledge and skills needed to launch his own liquor store business.
This story originally ran in Beverage Dynamics. View the full article here.