Business Management

Client Relationship Management (CRM) is a strategy that businesses must use to ensure that their customers are satisfied. In this article, we dive into some tips to help you build a successful CRM strategy.

These changing consumer preferences, along with tightening global ESG laws, have put pressure on brands and retailers to ensure social and environmental responsibility. Companies are increasingly turning to artificial intelligence (AI) to aid them in that quest.

Retailers of all sizes, whether small boutique shops or national chains, face numerous challenges when it comes to fulfilling their tax obligations to local governments. While much attention is often given to the financial burden of taxes themselves, the administrative processes involved in paying these taxes can be equally daunting and time-consuming for retailers.

Retailers face a harried holiday shopping season this year, with just 27 days between Thanksgiving and Christmas. Every day counts, and certain devices like point-of-sale systems, self-service kiosks and online shopping platforms must work flawlessly — or else missed opportunities and lost revenue will result.

A new report from FedEx reveals that a clear, customer-friendly return policy is a key factor in securing higher conversion rates. To win customers over this holiday season, the report highlights four key factors that should be on your e-commerce return policy.

From marketing strategies and online design changes to in-store displays and promotions, there’s a lot on your plate. That’s why Specialty Retailer put together our 2024 Holiday Readiness Guide, filled with tips from experts on how you can best be prepared for a successful holiday season.

When you think of Generative AI (Gen AI), the first thing that comes to mind might be chatbots or personalized product recommendations. But as we head into 2025, direct-to-consumer (DTC) beverage brands must push their thinking further.

Every moment spent away from core revenue-generating activities can result in lost opportunities and diminishing returns. This article offers four key areas that you could look at optimizing to ensure you are spending less time on the operational tasks and more time on customer satisfaction.

Traditionally, customer loyalty was built through consistent quality and brand trust. Today, however, it's about convenience, personalization and immediate engagement. Offering exceptional mobile experiences built on those key drivers is vital to customer retention.

Customer loyalty is an integral part of every retail brand. It’s what keeps your name relevant and shoppers coming back for more. Whether you’re looking to build a loyal customer base from scratch or are just looking for a few tips to strengthen your existing one, here is some insight from retail experts on what exactly shoppers are looking for from retailers today that will keep them coming back.