New Consumer Survey Shows Changed Attitude Toward Influencers

Social media influencer.
Social media influencer.

Enterprise CMS Storyblok surveyed 1,000 consumers, revealing that blanket influencer or celebrity endorsements for products could actually harm sales.

An analysis of the attitude consumers have towards products advertised or promoted by a celebrity influencer found that only 19% of shoppers would be ‘more likely’ to make a purchase due to an endorsement, the survey states. Worryingly for brands, 24% said they would be actively put off. 

Influencers’ Impact on Different Age Gaps

Unsurprisingly, the influence of influencers varies by age, with 30% of those aged below 35 saying they would be more likely to make a purchase. However, 19% of that group also said they would be actively put off due to an influencer, according to the survey. This compares to 22% for people aged 35-44, climbing to 30% for those aged over 45. Fifty-seven percent of all respondents said that influencer endorsements made no difference at all. 

Interestingly, although men and women were just as likely to be attracted to a product due to an influencer endorsement (20% and 21% respectively) – 28% of men said they would be put off, compared to 19% for women. 

Thomas Peham, VP of Marketing at Storyblok, said in a news release, “An influencer endorsement is a double-edged sword. Although it might attract a younger audience to a brand, it can actively discourage other higher value shoppers. This goes beyond mere ambivalence – it makes a significant number of consumers less likely to buy a product. It underlines why brands need to really understand the preferences of their audience and tailor their marketing accordingly.”

Consumer Preferences for Different Marketing Channels

Storyblok’s research also found a growing divide between the influence of different marketing channels. On average, websites remain the most valuable marketing tool – with 43% saying it is the most important channel, followed by mobile (34%) and social media (16%), the company states. 

However, shoppers aged 18-24 said that mobile is more important (36%), followed by websites (35%) and social media (25%). In contrast, only 7% of consumers aged 45+ believe social media is the most important channel, with 31% saying mobile and 51% citing websites, according to the company.

“Marketing to consumers is becoming increasingly complex with the weight different groups give to each channel in a state of flux,’ Peham continued in the release. “If marketers reach the wrong group with the wrong message they can actually do damage to their brand. Technology can help ease the burden by simplifying and speeding up communicating on different channels, but it is no substitute for brands really getting to grips with who their potential customers are and what they want.”