Recommerce company FloorFound reports that Neighbor, a direct-to-consumer outdoor furniture brand, is now using the FloorFound platform to streamline returns and recapture revenue from its premium resold loungers, tables and chairs.
By utilizing FloorFound, Neighbor offers high-quality returned and open-box items at a discount through a branded storefront and on marketplaces including the FloorFound store. The program enables Neighbor to extend its high standards for customer experience past the initial purchase into post-purchase returns and resale, notes the company. FloorFound manages every aspect of the program from initial return through inspection, pricing, warehousing, resale and fulfillment.
“Using sustainable and eco-friendly materials is at the core of our business, so launching a recommerce program with FloorFound was a no brainer,” says Neighbor co-founder and COO Chris Lee. “But the biggest benefit is the investment in further enhancing the customer experience beyond initial purchase. We offer free returns with a 100-percent refund within 45 days, no questions asked – and FloorFound helps us deliver a superior experience that’s smooth, swift and sustainable on multiple levels.”
Consumer demand for sustainability and value have quickly made the new recommerce program a standout success. Nearly 80% of Neighbor items on the FloorFound marketplace have sold in the first 30 days with an average discount of 28%.
“Neighbor prides itself on a standout shopping experience, whether buying an item or returning one,” says Chris Richter, CEO of FloorFound. “We are proud to partner with Neighbor to not only provide an easy returns process for their customers, but also help them recoup revenue by managing the inspection, pricing, and resale of those items. Our end-to-end recommerce platform makes it easy for any retailer to take advantage of the resale revolution to find new customers, drive additional revenue, and keep items out of landfill.”
