FedEx Corporation is launching a new service called FedEx Easy Returns, supported by Blue Yonder. This offering will allow FedEx customers to access a low-cost, box- and label-free returns solution launching with approximately 3,000 drop-off locations in the network of FedEx Office and Kohl’s stores in the summer, with additional expansion plans across the U.S. later.
FedEx Easy Returns is simplifying the returns process for consumers, according to the company, allowing them to return their items without needing to print labels or have packaging.
The new service is also streamlining the returns experience for merchants. Returns will be routed through a reverse logistics facility for optimal recovery, according to the company, helping merchants ensure the accuracy and speed of the return, as well as potentially reducing waste.
Simplifying the Returns Process
“FedEx is excited to launch the new FedEx Easy Returns solution to help provide a convenient, hassle-free returns solution to even more consumers in 2025,” said Jason Brenner, senior vice president, digital portfolio at FedEx, in a news release. “This new service, supported by Blue Yonder, expands our growing network of drop-off locations conveniently located across the country.”
“Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient,” added Tim Robinson, vice president, Returns, Blue Yonder. “Blue Yonder’s robust technology will be the driving force, allowing FedEx to power more retail counters and return processing centers across the U.S., further enhancing the convenience of the service. As a result, we’re able to offer a complete solution that improves returns processing.”
With growing demand for flexible returns options, this service offers a new level of convenience for customers and may support merchants’ sustainability goals by potentially helping to reduce the amount of packaging and product waste generated through the consolidated returns process.
